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Frequently Asked Questions / FAQ

Creating a Satcom Resources Account

Q: Do you need an account to browse the products listed on satcomresources.com

A: No, you are free to browse as a guest however, you do need an account to view pricing information, make a purchase and use our procurement portal to create product lists, view order status, estimate and purchase history.

Q: How do I get an account?

A: It's easy, when you view a product, you will be prompted to login, and when you click the login link, you'll have the option to create an account. You can also register here for a new account now and start using our additional site features.

Q: How long will it take to get an account?

A: It's immediate. All you have to do is complete the required information to set up your account, and you can start enjoying the benefits immediately.

Q: What if I forget my username and password?

A: Just follow the steps through our login assistance forms, call one of our representatives, or email us.

Q: Will I be able to change my account information?

A: Simply login and choose settings from the left-hand menu in your customer center. From there you can update your address books, change your profile and more.

Q: What is the procurement portal?

A: The Satcom Resources Procurement Portal and “my account” is a customizable extranet that will help simplify the buying process, at no extra cost. Once you've signed up, you'll receive specialty pricing based on your previous purchases, as well as access to time-saving features, including quote and order history, customizable product lists, and account history. To request a portal for your organization, call 1.866.SATCOM1 or email your sales executive.

Get Help Searching for Products

Q: When I search for a product by keyword, sometimes the results seem unrelated. What can I do?

A: Results for a keyword search are sorted by best match to show the products that have the most relevance for the entered keyword. Keywords that are more general and/or apply to products across multiple categories will return a wider range of products that may seem unrelated. With the results that are cross-category -- meaning that they consist of a product from a number of different categories, the results can be narrowed to a specific category, and more specific attributes by clicking on a narrowing option. Use the faceted search filters to narrow the field of choices by selecting specific configuration parameters that relate to the target item.

Making purchases online through the website

Q: Do I need to speak to representative to complete my order?

A: No, you can complete the entire purchase process online, but you can call us anytime with questions about your order.

Q: Is shipping included with my order?

A: Shipping options and pricing will be presented during the checkout process. Simply select the “speed of delivery” required and the shipping charges will be included in your total.

Q: Will I receive an order confirmation?

A: Yes, a Satcom Resources order will be generated, and an order confirmation email will be sent to the email address associated with the order

Q: Will I receive a shipment confirmation?

A: A shipment confirmation email with tracking number will be sent to the email associated with the order

Q: How fast do online orders ship after I checkout?

A: Orders for in-stock items will ship in 24-48 hours once payment is approved

We appreciate the opportunity to do business with you and your organization, feel free to contact us directly with any customer service related questions at 866-SATCOM-1 or email us at info@satcomresources.com